General Terms and Conditions (T&C)

§ 1 Scope and provider

1. These T&C apply to all purchases of digital products (learning booklets as PDF download, individually or as a bundle) via the website zuri-lopi.com of the brand “Zuri & Lopi”.
2. Provider and contracting party is: Irini Vlachou (Ειρήνη Βλάχου), sole proprietorship, Strapodi, 80100 Kythira, Greece, e-mail: vlachou.office@gmail.com (hereinafter “we”).
3. A consumer within the meaning of these T&C is any natural person who concludes the transaction for purposes that are predominantly outside their trade, business or profession.

§ 2 Contracting parties and age

1. Our content is made for children — however, only adults with full legal capacity may become contracting parties (parents, grandparents, educators, institutions).
2. By placing an order, the buyer confirms that they are of legal age.

§ 3 Product and scope of services

1. We sell digital learning booklets as PDF files for download (“digital content” within the meaning of the law); there is no delivery of physical goods.
2. The essential characteristics (topic, language(s), approximate length, file format) are set out in the respective product description in the shop.
3. Use requires a device with a PDF viewer; there are no special system requirements.

§ 4 Conclusion of contract

1. The product presentation in the shop is not a binding offer but an invitation to order.
2. The purchase is made via the payment service provider Stripe (checkout). By clicking the order button (labelled “order with obligation to pay” or with equivalent unambiguous wording), the buyer submits a binding offer.
3. The contract is concluded when we confirm the order by the order/payment confirmation e-mail or make the download available.
4. Contract languages are German, English and Greek; in case of doubt, the German version of these T&C prevails. The contract text is not additionally stored and made accessible by us; the buyer receives the order details with the confirmation e-mail.

§ 5 Prices and payment

1. All prices are final prices in euros. They include statutory VAT. *(Variant A: “including statutory VAT” / Variant B: small-business note pursuant to Section 19 UStG — to be decided by the tax advisor).*
2. Payment is made via the payment methods offered by Stripe in the checkout. There are no additional shipping costs (digital delivery).
3. For cross-border sales within the EU, the applicable tax rate may depend on the buyer's country.

§ 6 Provision of the download

1. After successful payment, the buyer receives access to the download: on the confirmation page and by e-mail to the address provided at checkout.
2. Delivery takes place via personalised, time-limited download links. After a link expires, a new link can be requested via vlachou.office@gmail.com upon proof of purchase.
3. Immediate provision before expiry of the withdrawal period only takes place after the express consent and acknowledgement described in the cancellation policy (expiry of the right of withdrawal).

§ 7 Rights of use

1. Upon full payment, the buyer receives a simple, non-transferable right of use of the PDF file for private use or — in the case of institutions (nurseries, schools, libraries) — for use in their own educational work.
2. The following in particular are not permitted: resale, making publicly available (upload, file-sharing, social media), passing the file on to third parties outside the buyer's own household/institution, editing, and removing copyright/trademark notices.
3. All rights to content, characters (Zuri, Lopi), illustrations and trademarks remain with the provider or the respective rights holders.

§ 8 Right of withdrawal

Consumers have a statutory right of withdrawal in accordance with the separate cancellation policy (linked on zuri-lopi.com), including the rule described there on the expiry of the right of withdrawal for immediate downloads.

§ 9 Rights in case of defects (warranty)

1. The statutory provisions on the provision of digital products (Sections 327 et seq. BGB) apply, including the obligation to provide necessary updates to the extent required by law.
2. If the digital content is defective (e.g. corrupted file, significant deviation from the description), the buyer is entitled to the statutory rights (subsequent performance, termination, price reduction, damages). Contact: vlachou.office@gmail.com.

§ 10 Liability

1. We are liable without limitation for damage resulting from injury to life, body or health, as well as in cases of intent and gross negligence.
2. In cases of simple negligence, we are liable only for the breach of essential contractual obligations (cardinal obligations), limited to the foreseeable damage typical for the contract.
3. Liability under the German Product Liability Act remains unaffected.

§ 11 Final provisions

1. The law of Greece applies, excluding the UN Convention on Contracts for the International Sale of Goods; vis-à-vis consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of their country of habitual residence.
2. Should individual provisions of these T&C be invalid, the remainder of the contract remains valid.
3. Note on consumer dispute resolution: we are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

---

These T&C are available in German, English and Greek. In case of doubt, the German version prevails.

Version date: August 2026